How to order
From list to delivery.
From the first enquiry to delivery, every step is documented in writing. This is how an order at Tux Electro works.
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01
Enquiry
Send us your demand list – model, version, quantity and desired delivery date. Excel, CSV or PDF via the form are welcome.
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02
Offer
You receive a written offer with net prices, availability, lead time, specification (EU or import goods) and delivery terms (Incoterm).
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03
Confirmation & pro forma
Once you confirm, we reserve the goods and send you a pro forma invoice.
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04
Payment
New customers pay in advance (bank transfer). For regular customers other payment terms are possible by agreement.
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05
Picking & inspection
We put the delivery together, check goods and packaging and record serial or IMEI numbers.
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06
Shipping & documents
The goods are shipped insured. You receive the invoice, packing list, serial number list and tracking.
Terms
At a glance
The binding terms are stated in every offer. This overview shows what you can expect.
| Customers | Businesses only (B2B) with a valid VAT number or proof of business. |
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| Prices | Net in euro, daily prices; validity is stated in the offer. |
| Minimum quantity | Depends on the item – usually from one outer carton; mixed pallets possible. |
| Payment | Advance payment by bank transfer; for regular customers by agreement. |
| VAT | Austria: with VAT; EU with valid VAT number: reverse charge; non-EU: VAT-exempt export with proof. |
| Delivery | EXW Vienna or delivered (DAP) – costs are shown in the offer. |
| Complaints | Note transport damage immediately on delivery; report defects in writing with photos and serial number. |
New customers
Your first order
Before we confirm the first offer as binding, we need a few details about your company:
- 1Company name, address and contact person
- 2VAT number (we check it via the EU VIES system)
- 3Company register extract if required
- 4Delivery address, if different
Send us your demand list.
Model, quantity, target price – that is all we need for a first offer. You receive it in writing, usually within one working day.